MARKBASS WARRANTY REPAIRS
All Markbass warranty repairs are to be sent to VST. Service/repair needs can be met by e-mailing markbass@vstservice.com
MARKBASS RA FORMIS YOUR ITEM UNDER WARRANTY?
IN WARRANTY
The Markbass warranty is 1 year from Date of Purchase for manufacture defects, 120 days on vacuum tubes. You MUST have an RA# before sending to an Authorized Service Center.
Please be advised: faults that cannot be reproduced, operator error issues, and damage caused by misuse or abuse are NOT covered under warranty. Final determination of warranty coverage will be made by the service center.
A copy of the Markbass U.S. limited warranty can be found here:
Please be advised: faults that cannot be reproduced, operator error issues, and damage caused by misuse or abuse are NOT covered under warranty. Final determination of warranty coverage will be made by the service center.
A copy of the Markbass U.S. limited warranty can be found here:
NOT IN WARRANTY
If your item is no longer under warranty, you do not need an RA. Our estimate fee is $110.00, which is applied toward our labor rate of $110.00 per hour. Repair turnaround is approximately 7–10 days, although delays may occur if parts are needed.
You can ship your item directly to us or refer to the list of Markbass Authorized Non-Warranty Service Centers at the bottom of this page. If shipping your item to us, please complete the Markbass RA form below.
You can ship your item directly to us or refer to the list of Markbass Authorized Non-Warranty Service Centers at the bottom of this page. If shipping your item to us, please complete the Markbass RA form below.
WARRANTY REPAIR STEPS
FILL OUT OUR RA FORM
For Markbass repairs, please fill out our RA form.
MARKBASS RA FORM
Note:
VST must receive a valid sales receipt or you will NOT receive an RA number. VST also requires a copy of the original sales receipt to verify warranty status.
RECEIVE YOUR RA#
Once VST has received your form, we will issue an RA #. This RA# is to be written on the packaging when the item is shipped. This RA# is also to be used in subject lines of e-mails or in any written/verbal communication regarding Markbass products.
SHIP YOUR ITEM TO VST
VIRTUAL SOUND TECHNOLOGY
11901 Goldring Road Unit C
Arcadia, CA 91006
We recommend that all packages be packed securely by UPS/USPS standards, and that insurance and tracking be included. If items require more secure packaging, VST will re-package and add material fees to the cost of shipping.
Authorized Non-Warranty Service Centers
| State | City | Name | Address | Phone | Web | |
|---|---|---|---|---|---|---|
| AZ | Phoenix | Field Service Audio | 4215 N 16th Street Unit #B | 602-956-4199 | fieldservicesaudio@gmail.com | |
| CT | Clinton | Shoreline Electronics & Sound | 344 East Main Street | 860-399-1861 | fixmyamplifier@aol.com | |
| FL | Orlando | Wells Electronics | 1217 North Mills Ave | (407)894-3404 | wellsemail@aol.com | — |
| FL | Sanford | Amp Guys/Valvetrain | 4051 W. State Road 46, Suite 2 | 407-362-1528 | rick@ampguys.com | |
| IL | Chicago | Deltronics | 2911 N. Halsted St. | (773)-549-6635 | info@deltronicschicago.com | |
| IL | Arlington Heights | MidWest Audio | 774 W. Algonquin Rd. | (847)-640-1890 | mike@midwestaudio.net | |
| LA | Metairie | McCann Electronics | 100 Division St. | 504-837-7272 | service@mccann1.com | — |
| MA | Lawrence | High-Tech Electronics Service Inc. | 60 Island St. | 978-686-1440 | rtd@4hightech.com | — |
| MI | St. Clair Shores | Electronics Innovation | 21937 E. 9 Mile Road | 586-443-4121 | drelectrons@aol.com | — |
| MD | Silver Spring | ProTech | 12110 Tech Road | 204-450-0308 | info@pro-tech.us | — |
| MO | St. Louis | Winston Organ Services | 5634 Kings Hwy. | 314-353-7015 | service@winstonorgan.com | — |
| NJ | Bloomfield | Triple S Electronics & Repair | 299 Broad St. | 973-748-4025 | micheal@triplesservice.com | |
| NY | New York | DBM Technical Service | 320 W. 37th St. 5th Floor | 212-629-0326 | sdwork@dbm.proaudio.com | |
| OH | Akron | E.A.R.C.O.S. | 909 W. Waterloo Rd. | 330-786-9683 | earcos2000@yahoo.com | |
| PA | Ardmore | Musicians Electronic Service | 798 Biddle St. | 610-896-7311 | Rg4mes@aol.com | — |
| PA | Spring Grove | Amps N More | 66 E. Main Street Ste 300H | 410-386-0011 | ampnmore@gmail.com | — |
| TN | Nashville | All Pro Electronic | 8008 18th Ave, South | 615-833-1810 | repair@allproelectronic.com | |
| TX | Dallas | Audio Electronics Service | 10870 Plano Rd. Ste. C | 214-349-5000 | aed@audioelectronics.com | — |
| WA | Seattle | EFEX Electronics | 222 153rd St. | 206-241-4852 | efex@msn.com | — |
| WA | Tacoma | Sound West Audio | 2323 Tacoma Ave. South | 253-272-1435 | office@soundwestaudio.com | — |